Rare Rare Limited
Services
Company Background
Rare Rare is a retailer of premium watches and wine in Hong Kong, providing part of the luxurious lifestyles for its customers.
Challenges
- They received enquiries from eshop but those cannot be converted to prospect, if there was any updates to that enquiry, a considerable amount of time and effort was required to follow up to keep track of the sales journey
- Memberships at POS and eshop are discrete, not capturing the full benefit of leveraging memberships to grow business
Project Goals and Results
Our SUITE+ automatically converted enquiry to prospect, both efficiency and transparency are improved drastically within the team. Sales members can easily follow up or update customers without much effort required and can even keep track of sales journey easily at their fingertips. Membership is now unified at both POS and eshop, eliminated all the manual process to keep memberships from both sources up-to-date and giving customers full convenience at the same time.
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