Jumbo Computer Supplies
Services
Company Background
Jumbo is a well-known retailer of computer components and peripherals, who was the pioneer for selling online in their industry. They offer thousands of products and combinations for customers to choose from.
Challenges
- The wide range of products and combinations with multiple pick-up locations had made sales process very complicated. Special requirements were needed to manage sales at POS (Point of Sales)
- The POS and eshop were siloed
- They wanted to step into membership to grow business, but the existing operation made it challenging to have proper management.
Project Goals and Results
Sales complexity is no longer an issue after customisation capability was introduced at Jumbo’s POS, all orders can be easily handled at fingertips. Our O2O solution not only connects Jumbo's online and offline sales with aid of Shopify integration, but also loyalty for best customer experience and retainment.
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