Context

Video Commerce is revolutionizing the way brands engage with customers, blending live video streaming with seamless e-commerce integration. This dynamic landscape enables real-time interaction and instant purchasing, driving high engagement and sales. However, the nature of Video Commerce often results in a large quantity of orders, each with small quantities, necessitating fast and efficient order management and fulfillment. C-Vic’s clouse based solution can handle quick product listing, real-time synchronization of orders, and automated customer notifications to maintain customer satisfaction and streamline operations. Effective order management systems are crucial to cope with the demands of this fast-paced environment.

Before Live – Product Listing & Promotion

Main stream eShop platforms now support Video Commerce, yet there are still operational challenges such as product listing to live sessions and promoting live sessions to customers. Our Video Commerce solution facilitates quick product consolidation and listing to your eShop. Additionally, Brands can formulate broadcast messages through pre-built WhatsApp business integration to ensure no customer is missed.

During Live – Order, Payment Streaming

Orders are coming in every minute throughout live sessions, our solution seamlessly synchronize orders, customers and payment information into NetSuite real-time. No more manual consolidation using Excel which saves up to 90% of time spent on order orchestration.

After Live – Order & Fulfillment Management

Properly confirming and fulfilling all orders is essential for maintaining customer satisfaction and loyalty. Our Order Management module helps brands to group multiple orders and split orders efficiently. This OMS is designed to handle large quantities of orders and pre-orders for video commerce. Brands can also create fulfillment orders in the same interface for all confirmed orders; since orders are grouped, it minimizes logistic costs.

Customer Service & Order Enquiry

Our Video Commerce solution seamlessly integrates with WhatsApp, enhancing response times for customer service and order inquiries. By establishing clear inquiry pathways, Brands can send out arrival and delivery notice to customers automatically, while customers are now empowered to check their orders, arrange returns, and process refunds using the most widely used communication tool.

Customer Pickup Portal

Brands have the option to establish a self-service pickup portal at their physical stores or designated pickup points to enable efficient collection of goods. Once the goods are packed, a pickup code is sent to the customer via WhatsApp, allowing them to collect their orders at their convenience.