Excerpt: The COVID-19 pandemic has significantly impacted consumer shopping and merchant sales methods. According to Statista, the projected market size of eCommerce in 2023 is $3.58 trillion, and it is expected to reach $5.47 trillion by 2027, with an annual growth rate of 11.19%. As this trend evolves, the competition in eCommerce is also intensifying.
The COVID-19 pandemic has significantly impacted consumer shopping and merchant sales methods. According to Statista, the projected market size of eCommerce in 2023 is $3.58 trillion, and it is expected to reach $5.47 trillion by 2027, with an annual growth rate of 11.19%. As this trend evolves, the competition in eCommerce is also intensifying.
Excerpt: Previously mentioned was the need to consider how to efficiently process backend operations once customer orders are received in the context of deploying Conversation Commerce.
Previously mentioned was the need to consider how to efficiently process backend operations once customer orders are received in the context of deploying Conversation Commerce.
Company Background: Rare Rare is a retailer of premium watches and wine in Hong Kong, providing part of the luxurious lifestyles for its customers.
Challenges:
They received enquiries from eshop but those cannot be converted to prospect, if there was any updates to that enquiry, a considerable amount of time and effort was required to follow up to keep track of the sales journey
Memberships at POS and eshop are discrete, not capturing the full benefit of leveraging memberships to grow business
Project Goals and Results: Our SUITE+ automatically converted enquiry to prospect, both efficiency and transparency are improved drastically within the team. Sales members can easily follow up or update customers without much effort required and can even keep track of sales journey easily at their fingertips. Membership is now unified at both POS and eshop, eliminated all the manual process to keep memberships from both sources up-to-date and giving customers full convenience at the same time.
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